Remote IT Support
A remote support contract is sometimes an ideal solution for a business with relatively low requirements or one with a strong level of in house IT talent.
With a remote support contract, you benefit from guaranteed response times in the case of critical IT issues. You also benefit from a relatively low cost solution as we can carry out many tasks efficiently remotely. Of course if there are hardware failures or you lose your broadband then a visit is often required.
Remote support contract features:
|Unlimited remote support||Free telephone support|
|9am – 5.30 pm cover Monday – Friday||Critical response time – same business day|
|High priority response time – same business day||Standard response time – next business day|
In addition to the benefits above, the heart of your IT infrastructure is being monitored in the background 24/7 with our remote server monitoring service which checks the vitals at the heart of your business and alerts us of any potential issues before they arise.
If you would like to know more about our remote support services or could do with some assistance with anything IT related please call us today on 01626 360011