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January 2024

Featured Article : New Yahoo & Google Guidelines For Bulk Emails

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With newly expanded Google and Yahoo guidelines for high-volume emailers coming into force from the 1st of February, we look at what needs to be done to comply.

Why?

As Google says about the reason for the new guidelines: “we’ll require bulk senders to authenticate their emails, allow for easy unsubscription and stay under a reported spam threshold.” Yahoo echoes this, saying: “Sending properly authenticated messages helps us to better identify and block billions of malicious messages and declutter our users’ inboxes.” 

What Is A Bulk Sender? 

Google categorises a “bulk sender” as those who send more than 5,000 messages to Gmail addresses in one day.

Bulk Sender Authentication – Leverage Industry Standards 

It’s clear from Google and Yahoo’s new guidelines that validation is to be a focus and reputable messaging is to be prioritised, i.e. making users feel more confident about an email’s source. For this reason, Google and Yahoo will require bulk senders to implement stronger email authentication and to leverage industry standards such as SPF, DKIM and DMARC. One of the key benefits of doing so, as outlined by Google, will be that it “will close loopholes exploited by attackers that threaten everyone who uses email.”

Easy To Unsubscribe – One Click and Within Two Days 

One of the issues that leads to email inbox clutter is not just the number of regular subscribed emails that users receive but also how easy it is to unsubscribe. As Yahoo says: “Users should be able to unsubscribe from unwanted emails without any hassle. It should just take one click.” 

Yahoo also says that it has tried to promote solutions to this issue for some time but adoption of these “common-sense standards” has been low among bulk senders. This means that Yahoo and Google’s updated guidelines will require senders to not just “support one-click unsubscribe” but to honour users’ unsubscribe requests “within two days.” 

Spam Threshold To Be Enforced 

One other major bulk, commercial email issue that Google and Yahoo are to tackle with the new guidelines is by making sure that companies only send emails that users actually want to receive, i.e. not irrelevant / spam emails. After measuring user-reported spam rates for some time, Yahoo and Google’s solution to this problem, and an industry first, will be to start enforcing a clear spam rate threshold that senders must stay underneath if they want to reach Google and Yahoo users’ inboxes.

Agreement 

Yahoo says the updated guidelines will apply to all the domains and consumer email brands that Yahoo Mail hosts, and has been clear that Google is in complete agreement. For example, Yahoo’s blog even features a quote on the issue from Google’s Neil Kumaran, Group Product Manager, Gmail Security & Trust, who says: “We firmly believe that users worldwide deserve a more secure email environment, with fewer unwanted messages for an improved overall experience. We look forward to working with peers across the industry to boost the adoption of these email standards that benefit everyone.” 

What’s In It For Google And Yahoo? 

The introduction of the new guidelines is expected to significantly benefit both Google and Yahoo in terms of streamlining the email ecosystem, making it easier and cheaper for Google and Yahoo to manage and monitor email traffic effectively. The changes may also enhance the overall image of the security and trustworthiness of their email services which could, of course, lead to greater user satisfaction, which in turn may translate to customer retention and attracting more new customers.

What About The Bulk Senders? 

For legitimate bulk senders, the guidelines provide a clear framework for compliance. By adhering to these guidelines, legitimate bulk senders can ensure their emails reach their intended recipients without being marked as spam, thereby protecting their reputation, brand, and potential profits. That said, the guidelines will mean that legitimate businesses will now have to take the time to rigorously audit and upgrade their email authentication protocols, ensuring compliance with minimum DMARC requirements and proper configuration of SPF and DKIM to maintain the integrity of their sent emails. This could involve meticulous management of subscription and unsubscribe processes to ensure smooth and prompt opt-out mechanisms and having to diligently monitor and maintain spam complaint rates well below the stringent thresholds set.

For legitimate bulk senders, it’s essentially a matter of having little choice regarding the extra work, costs, and changes involved. However, it shouldn’t be solely about finding new ways to avoid the spam folder.

The hope is also that the regulations will make life much more difficult for the bulk spammers. These new guidelines should mean that spammers will find it increasingly challenging to penetrate these defence mechanisms which could force them into a position where they must align their practices with the guidelines to preserve any kind of reasonable email deliverability and subscriber-reach.

Challenges

Although the idea of ‘forcing spammers out’ is a laudable one, legitimate bulk senders might face several challenges while trying to comply with the new guidelines. For example, they may need to upgrade their systems to ensure robust email authentication with SPF, DKIM, and DMARC. This would require a degree of skill and resources to implement. Also, implementing a seamless one-click unsubscribe feature that adheres to the guidelines while ensuring that legitimate users are not inadvertently removed may potentially be an issue for some people.

There may also be the need for some significant effort in content-management and user-engagement analysis to make sure email content and communications are desired and relevant.

That said, Yahoo says help for bulk senders will be on hand via information provided on its Sender Hub (coming soon), and senders can email Yahoo their questions on the subject.

What Does This Mean For Your Business? 

For businesses, the new guidelines from Google and Yahoo signify a crucial (and many would say necessary and not-before-time) pivot towards more stringent email authentication and streamlined subscription management for the bulk senders that fill up our inboxes. If the guidelines work as intended and spam and malicious emails are curtailed, users may place greater trust in the emails which they do receive, potentially increasing engagement rates for compliant senders. Bulk sender businesses that adapt swiftly and adhere to the regulations may also benefit from improved sender reputation and deliverability. On the flip side, these regulations will hopefully pose a significant challenge to spammers, helping cleanse the email ecosystem of unwanted clutter. This may not only enhance user-experiences but also level the playing field for businesses committed to ethical email marketing practices.

In summary then, while compliance may initially be demanding, these guidelines at least offer a clearer path to enhanced email deliverability and reputation for legitimate bulk senders. Those businesses who are proactive in adapting will benefit from the decluttered inbox landscape, ensuring their communications are both seen and trusted by recipients.

Perhaps a pragmatic stance to take is that this shift isn’t just about having to adhere to certain annoying rules to enable communications to get into mailboxes, it’s more about embracing a culture of transparency and respect within digital communications that all businesses could benefit from going forward.

Tech Insight : Copilot Product Update – Some Pros And Cons

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Following Microsoft’s recent announcement that it is expanding its Copilot product line-up to appeal to a larger range of businesses, we take a look at what this means and some of the stand-out pros and cons.

Copilot 

In November last year, Microsoft, a major investor in AI through its partnership with OpenAI (ChatGPT’s creators) announced that its long-awaited Copilot AI “companion” was generally available to enterprises. Copilot is essentially Microsoft’s own GenAI chatbot that’s been designed to integrate with the suite of popular apps in Microsoft 365 and uses a variant of the GPT-4 model, specifically tailored and optimised for integration with Microsoft‘s apps.  Microsoft says Copilot: “combines the power of large language models (LLMs) with your data in the Microsoft Graph (API), the Microsoft 365 apps, and the web to turn your words into the most powerful productivity tool on the planet”.

Open AI’s ChatGPT, however, was launched a whole year earlier and started charging for its ChatGPT Plus version in February 2023. At the same time, another major AI player, Google, launched its ‘Bard’ in an effort to integrate advanced AI and language model capabilities into Google’s suite of products and services (like Copilot integrates with Microsoft’s 365 suite of products).

With the major tech companies quickly introducing, monetising and competing with their AI products, what’s Microsoft’s latest move with Copilot?

Expansion 

Microsoft recently announced that it is expanding Copilot for Microsoft 365 “to businesses of all sizes” by adding new ‘Copilot Pro’ subscription for individuals, expanding Copilot for Microsoft 365 availability to SME-sized businesses, and announcing a no-seat minimum for commercial plans. To summarise these developments:

Just as individuals can buy ChatGPT Plus subscription, individuals can now also buy a Copilot Pro subscription for the same amount ($20 per month). Like ChatGPT, Microsoft says Copilot Pro gives access to the latest GPT-4 model at peak times and an AI image tool – in this case ‘Designer’ (formerly Bing Image Creator). Other positives highlighted by Microsoft include commercial-grade data security protection and Copilot embedded in Outlook, Word, Excel, PowerPoint, and OneNote. Users can also build their own Copilot GPT (just as ChatGPT users can build their own tailored chatbots – known as GPTs).

For Businesses 

Most relevant to the focus of this article, however, is what businesses can now get, and how much it’s going to cost.

For example, SMEs can now buy a $30 (£24.70) per person, per month subscription (which may sound a little steep if you’re a small business) for Copilot for Microsoft 365. It’s available to Microsoft 365 Business Standard or Business Premium licence customers. Being targeted at smaller businesses means it has a no-seat minimum and, in line with the idea that all businesses (“individuals, enterprises, and everyone in between”) can use Copilot, up to 300 seats can be purchased. Again, if your business needs a couple of hundred seats worth, and with apparently no free trial or volume discounts, the $30 per user per/month price may be a little daunting.

That said, many businesses are still relatively new to Copilot, may not have leveraged most of its features and, as such, may not have a clear idea of its value to compare to the price. Microsoft is (of course) confident that SMEs “stand to gain the most from this era of generative AI—and Copilot is uniquely suited to meet their needs.” 

Up Front? 

Whereas Microsoft’s subscription services usually offer a choice between monthly or annual payment plans, with the annual plan often providing a saving compared to monthly, there have been reports that the $30 per month is for an annual commitment with payment required upfront. As more information makes it online about user experiences it may soon become clearer if this is the only option for some users.

What You Get 

A Copilot for Microsoft 365 subscription offers users the same as Pro, only with Enterprise-grade security, plus Copilot in Teams (which may be very useful for reviewing the main points, action items, and providing summaries), and Microsoft Graph Grounding. Essentially, it enables work content and context to be added to Microsoft Copilot’s chat capabilities.

Also, customisation through Copilot Studio is possible. This tool enables users to customise and extend the capabilities of their Copilot and to create, customise, and share “skills” or specific tasks that Copilot can perform. In short, the benefit of Copilot Studio is that it enables businesses to tailor the AI’s functionalities to their unique workflows and needs.

What Else? 

Other key points from Microsoft’s announcement include:

– Microsoft is removing the Microsoft 365 prerequisite for Copilot—so now, Office 365 E3 and E5 customers are eligible to purchase.

– The Semantic Index for Copilot to Office 365 users with a paid Copilot license is being extended. Semantic Index works with the Copilot System and the Microsoft Graph to create a map of all the data and content in your organisation, thereby enabling 365 Copilot to deliver “personalised, relevant, and actionable responses”.  

The Word Online 

With this being still the beginning of a generative AI revolution and with much attention being focused on comparisons between leading products such as ChatGPT, there are many opinions online about how Copilot may compare. For example, some commentators point out that Copilot has the benefit of being trained on the huge resources of GitHub, while others say ChatGPT can produce outputs showing it too has been trained on GitHub. Also, some emphasise the value of Copilot being able to get the hang of your codebase, learn your style conventions, and adapt to your suggestions, whereas ChatGPT may be better for inspiration and occasional queries. At the moment, more people have used ChatGPT than have used Copilot for any length of time, so opinions vary.

A Possible Fly In The Ointment? 

Although Microsoft is forging ahead with the expansion, segmentation, and monetisation of Copilot, one possible fly in the ointment may be the outcome of the current antitrust investigation into Microsoft’s close relationship with OpenAI.

What Does This Mean For Your Business? 

Microsoft has invested heavily in AI, mainly through its relationship with OpenAI, and its much-heralded Copilot, its answer to ChatGPT, is now being made generally available to businesses as Copilot for Microsoft 365. This will of course allow it to compete with OpenAI and Google’s AI products and generate some revenue for Microsoft after years of investment.

Microsoft is aiming fairly wide with its “individuals, enterprises, and everyone in between” market to maximise reach, accessibility, and revenue opportunities. However, many of the SMEs that Microsoft says Copilot for 365 will be perfect for may be thinking that the price (and perhaps the requirement to pay a year upfront) is a little daunting, given that many have not yet had any/much experience of Copilot and may be unaware of how much value it may add. That said, Microsoft designed Copilot with the integration into (and leveraging of) its suite of apps in mind, which is where it has the edge over standalone AI offerings. Also, Microsoft and OpenAI’s close (possibly too close) relationship has meant that Microsoft’s AI products are on the cutting edge.

For many small businesses who are already familiar with (and committed to) Microsoft’s products, it’s likely to be a case of looking at the numbers and seeking a little more information, perhaps from their Managed Service Provider, before taking the plunge.

Tech News : Cyborgs One Step Closer

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Researchers at the University of Tokyo have reported making a two-legged “biohybrid robot” after combining an artificial skeleton with biological muscle, which can walk and pivot underwater.

Biohybrid 

Whereas ‘typical’ biohybrid robots can only move in straight lines or perform large turns (making them unsuitable for use in areas with many obstacles), the Tokyo University biohybrid robot can pivot on one foot, enabling it to turn within a small circle. This is thought likely to increase its potential value for future applications.

Only Underwater, For Now 

At the moment the new biohybrid robot can only work underwater because its lab-grown muscle would dry out quickly when exposed to air. However, the researchers believe that a future version could be made to walk on land, by using thicker muscles with their own nutrient supplies and by covering the feet in artificial skin (to stop them from drying out or being damaged).

How Was It Made? 

The University of Tokyo biohybrid robot was made by combining lab-grown skeletal muscle tissue with flexible artificial legs and 3D-printed feet. The muscle was grown in moulds to create strips and the lightweight skeleton was made from floating styrene board. The skeleton was then covered by a flexible silicone-based body, and the acrylic resin legs (with brass wire weights) and the 3D-printed feet were added. The two lab-grown muscle tissue strips were then used to attach the body to the feet of the robot, thereby completing the “shuffling” legs.

Electric Signals 

The muscles in the legs were made to contract to create a “walk” by delivering an electric charge to them via hand-held gold electrodes. The researchers stimulated each leg at five-second intervals, thereby enabling the robot to achieve a walking speed of 5.4 millimetres per minute.

Why? 

Head of the research team, Professor Shoji Takeuchi, explained the purpose and the value of the research saying: “By incorporating living tissues as part of a robot, we can make use of the superior functions of living organisms.” He went on to say that: “Our findings offer valuable insights for the advancement of soft flexible robots powered by muscle tissue and have the potential to contribute to a deeper understanding of biological locomotion mechanisms, further enabling us to mimic the intricacies of human walking in robots.”

What Could Biohybrid Robots Be Used For In The Future? 

Biohybrid robots (i.e. merging biological and artificial elements) promise transformative advancements across sectors. In medicine, for example, they could revolutionise drug delivery, surgery, and tissue regeneration. Environmental applications could include pollution monitoring and bioremediation, while industrial uses could span manufacturing and precision agriculture. Also, in defence, they offer potential within surveillance and handling hazardous materials and exploration could be redefined by using biohybrids in space and deep-sea missions. In everyday life, biohybrid robots could even be used to enhance elderly care and home automation.

Ethical Considerations 

One aspect of the research not covered in the researchers’ online reporting about the robot is the ethical side of biohybrid robot research. For many people, the thought of trying to make ‘cyborg-style robots raises questions about the sanctity of life, autonomy, and privacy. For example, the integration of biological components with artificial systems seems to blur the line between living and non-living entities, raising questions about the moral status and rights of these ‘beings’. It may also raise concerns about autonomy regarding the potential for manipulation or control of biological components, especially if they possess consciousness or ‘sentience.’ Also, using biohybrid robots in surveillance and data collection could pose serious privacy threats, as their capabilities could be used to monitor individuals without consent. Just as there are existential fears about the potential threat posed by AI, some may also see the prospect of self-replicating or evolving biohybrid systems as being dystopian and highlighting the need for ethical guidelines and oversight in the development and deployment of these advanced technologies.

What Does This Mean For Your Business? 

Although the biohybrid robot created by the researchers can only operate in water at very slow speeds and perform limited actions, it’s still a significant (albeit small) step that will have provided valuable learning in the journey towards bigger and better versions.

For example, the researchers have highlighted how its creation has given them ideas for how they may create a bigger, better, land-based walking version. The research is valuable given that there are so many possible potentially beneficial uses of biohybrid robots in many different fields and sectors, and the thought of combining biohybrid robots with advanced AI may highlight valuable future opportunities. That said, the concept of cyborg-style robots, as depicted in films like Robocop, underscores the ethical concerns and the need for proper oversight and regulation.

As with AI, it also raises concerns about the dangers of biohybrid technology advancing too far and fast before effective monitoring and regulation have had time to catch up. Nevertheless, this is an exciting field which may deliver many beneficial opportunities and solutions in future and take us further towards the kind of co-existence with robot ‘servants’ depicted in so many science fiction programmes and films.

Tech News : New Feature To Declutter Your Gmail Inbox

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Included in a recent major update to Google’s Gmail on Android (for now), a new feature can help users to declutter and remove annoying spam from their inbox.

Select All Option

The new feature (currently being rolled out) enables users to use a “Select all” tick box that appears above (top left) in the inbox (on the Gmail for Android app) when the user long holds on an email. Selecting the tick box then means all 50 emails displayed on the page are be selected at once and then deleted with one tap or organised as required.

Easy Unsubscribe 

Also, Gmail for Android now includes a straightforward way to unsubscribe. Users can now click on an email from a company whose mailing list they have subscribed to and a clear ‘Unsubscribe’ link is now shown top right in the email, rather than having to scroll to the bottom. This could help speed up and simplify the process of decluttering the Gmail inbox.

It should be noted, however, that on trying this out on an (Android) Gmail inbox, it didn’t appear to display the unsubscribe link at the top of certain emails. Google has said that Google Pixel phones are first in line for the changes, and more Android devices will follow.

For those users who don’t see the unsubscribe link at the top of emails, it may also be the case that they don’t have the latest version of the Gmail app.

What’s So Bad About Email Inbox Clutter? 

As highlighted by a Zipwhip study (2020), email box clutter is common with 39 per cent of individuals having over 100 unread emails, and 20 per cent having over 1,000 unread emails. Mailbird’s Email Overload Survey, helps explain how the problem can build up, with the majority of workers receiving between 61 to 100 emails daily, but with only a minor fraction of these relevant to their actual work.

This is an important subject, particularly for businesses, because some of main problems and issues that email inbox clutter can cause include:

– Feeling overwhelmed by too many unread emails has been shown to reduce enthusiasm and create a sense of frustration.

– A loss of productivity and wasted time (and money) can result from having to sift through irrelevant emails, distracting from meaningful and value-adding work.

– The increased stress that can result from a relentless flow of emails and the effort to manage them can heighten anxiety.

– Disrupted focus from constant email notifications can lead to frequent context switching and hinder job efficiency.

– The potential to miss crucial messages that can get lost in the clutter.

New Spam-Reducing Guidelines From February

One way that spam and email box clutter is to be tackled from the other direction is through newly expanded Google and Yahoo guidelines for high-volume emailers, which come into force from 1 February. The Guidelines will essentially force all bulk emailers (5,000 or more email a-day senders) using Yahoo and Google to adhere to strict new rules. The hope is that this could hit some spammers hard, perhaps reducing the amount of spam in our inboxes.

What Else Can Be Done? 

In addition to the decluttering features introduced by email providers such as Google or Microsoft, general good practice that can minimise email inbox clutter includes:

– Getting into the habit of regularly cleaning out old or irrelevant emails (and unsubscribing) and checking emails at designated times to avoid constant interruptions.

– Using folders or labels to categorise emails and prioritise important ones.

– Keeping work and personal emails in separate accounts to manage them more effectively.

– Adjusting email notification settings to reduce distractions and maintain focus on current tasks.

What Does This Mean For Your Business? 

With email still being a critical communications centre for businesses, finding effective, fast, free / low-cost ways to declutter and escape from spam can bring many benefits (as outlined above). In the case of Gmail, users have long wanted better decluttering tools, so these new features are likely to be welcomed and used.

As expected (being Google), it is Android Gmail app users who benefit first and the hope is that the features are extended to Apple’s iOS soon. It’s likely to be the case that for most users, Gmail is not their main business email, and this is likely to be a contributor to the build-up of clutter. That said, various Gmail accounts may be used by many SMEs at various points in their value chains so anything that helps save time, enable them to cut through clutter, and quickly spot the most valuable communications and opportunities is likely to be welcome. Microsoft, for example, introduced several business-focused features in an update in November such as advanced email handling rules, which included multi-layered rules for filtering and managing emails. It’s no surprise, therefore, that Google is now upping its (email) game and is likely to continue doing so, hopefully making our lives easier in the process.

An Apple Byte : Apple Tests Contingent Pricing To Retain Developers

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To keep its App Store appealing to developers after they gain the right to distribute apps through their own channels when the EU’s Digital Markets Act (DMA) comes into force, Apple is introducing a pilot test of “contingent pricing.”

This means that developers can bundle subscriptions for two apps at a discounted price in the Apple App Store. Apple says that developers can offer customers a discounted subscription price as long as they’re actively subscribed to a different subscription. It can also be used for subscriptions from one developer or two different developers.

Apple says it hopes the move will help developers attract and retain subscribers and that developers interested in offering contingent pricing in their app should start planning now and sign up to get notified when more details are available in January.

Security Stop Press : Follow-On Extortion of Ransomware Victims

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Security researchers, Arctic Wolf Labs, have reported that victims of Royal and Akira ransomware are being targeted in follow-on extortion attacks.

In these follow-on attacks (starting in October 2023), two of which were documented by Arctic Wolf Labs, the threat actors falsely claimed they were trying to help victim organisations. They even claimed they would hack into the server infrastructure of the original ransomware groups involved to delete the stolen data.

Sustainability-in-Tech : Data-Centres Using One-Third Of Ireland’s Electricity By 2026

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A report from the International Energy Agency (IEA) forecasts that almost one-third of electricity demand in Ireland is expected to come from data-centres by 2026.

Doubling Of Electricity Demand 

The IEA’s ‘Electricity 2024 – Analysis and forecast to 2026’ highlights how having one of the lowest corporate tax rates in the EU (12.5 per cent) is a key reason why Ireland now has 82 data-centres. However, the fact that data-centres require enormous amounts of energy has meant that, even back in 2022, electricity demand from data-centres in Ireland represented a massive 17 per cent of the country’s total electricity consumption.

The expansion of the data-centre sector, driven by factors like AI, cryptocurrencies, demand for more compute capacity and their associated elevated electricity demand has led to the IEA’s forecast that the electricity demand in Ireland from data-centres will double to 32 per cent of the country’s total electricity demand by next year!

Challenges 

As may be expected with a doubling of demand, the report warns that the reliability and stability of Ireland’s electricity system will be challenged.

Safeguarding Measures 

The IEA reports that in order to safeguard Ireland’s electricity system, in 2021 the country’s Commission for Regulation of Utilities had published requirements applicable to new and ongoing data-centre grid connection applications. These included looking at whether a data-centre is within a constrained region of the electricity system, and the ability of the data-centre to bring onsite dispatchable generation and/or storage equivalent, at least, to their demand. The requirements also included looking at the ability of the data-centre to provide flexibility in their demand by reducing it when requested by a system operator.

This highlights the need by local governments in Ireland to only grant connections to operators who can make efficient usage of the grid and incorporate renewable energy sources with a view that incorporates decarbonisation targets.

Global 

Looking at the global data-centre sector, there are more than 8000 data-centres, with about one-third of these in the US, 16 per cent in Europe and around 10 per cent in China. The 1,240 datacentres in Europe (mostly in Frankfurt, London, Amsterdam, Paris, and Dublin) consume 4 per cent of the EU’s total electricity demand. The IEA forecasts that with increasing demand, electricity consumption in the data-centre sector in the EU will reach almost 150 TWh by 2026.

What Can Be Done To Moderate Data-Centre Electricity Demand? 

Measures that could be taken to moderate the IEA’s projected surge in the amount of energy data-centres consume could include:

– Introducing more energy-efficient data-centre cooling mechanisms, e.g. direct-to-chip water cooling systems and liquid cooling systems.

– Data-centres sourcing their power from renewable sources like solar, wind, and hydro. For example, the IEA report highlights a global trend toward clean electricity sources, with renewables set to cover a substantial part of the additional electricity demand.

– Data-Centres participating in demand response programs to adjust their power consumption during peak periods, helping to balance the grid.

– Integrating data-centres more closely with the energy grid to optimise power distribution and reduce waste.

– Governments encouraging or mandating the use of renewable energy and energy-efficient technologies in data-centres through incentives, subsidies, or regulations that set minimum energy efficiency standards.

– Investment in energy storage and grid infrastructure to ensure reliability and the integration of intermittent renewable energy sources.

– Ongoing research into more energy-efficient computing technologies, like advanced chip designs or quantum computing, can reduce the energy footprint of data-centres over time.

Needed, And Part Of The Solution 

It should be remembered, however, that data-centre services are now critical to the daily functioning of the business, consumer, and economic landscape because they add value, and they are enabling the growth of new technologies like AI. It could therefore be argued that more data-centres and the value and compute power they bring could deliver key solutions to solve the energy and climate challenges. In doing so, they could also find ways to generate more energy than they consume, thereby reducing their demand on the grid, and becoming part of the solution to their own problems.

What Does This Mean For Your Organisation? 

Factors like the growth of cloud computing, which has helped businesses, the demand for compute capacity, the growth of AI and cryptocurrency, are all contributors to a rapidly growing demand for more electricity and threats to current supply systems (such as Ireland’s).

That said, as shown above, safeguarding and mitigating measures can (and must) be taken. Also, multiple data-centres being sited in countries like Ireland can be a boost to their economy and their standing within the tech-world. Although an electricity demand surge in the growing data-centre sector is inevitable now, technologies such as AI (which increases energy demand from data-centres) may help find intelligent ways to mitigate the extra demand issues it creates and it would be difficult to argue that the world doesn’t need more data-centres to drive forward vital technologies for business and economies.

Nevertheless, there is a need for sustainable action. For example, using cleaner energy and governments working together with industry, combining their technologies and innovations could be the way forward to supporting the energy, economic, and technological outlook.

Tech Tip – Bring Someone Else Into Your Outlook Conversations

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If you’re involved in an email conversation in Microsoft Outlook and you want a fast and easy way to introduce other colleagues to certain parts of your message without having to start a new conversation, here’s how:

In the body of your email, type the ‘@’ symbol followed by the person’s name (their email address will be displayed if you’ve been in contact with them).

The mentioned person’s name will be highlighted, and they will also receive a notification that they’ve been mentioned in the email, enabling them to join in.

Featured Article : New Certification For Copyright Compliant AI

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Following many legal challenges to AI companies about copyrighted content being scraped and used to train their AI models (without consent or payment), a new certification for copyright-compliant AI has been launched.

The Issue 

As highlighted in the recent case of the New York Times suing OpenAI over the alleged training of its AI on New York Times articles without permission for free (with the likelihood of a ‘fair use’ claim in defence), how AI companies train their models is now a big issue.

The organisation ‘Fairly Trained’ says that its new Licensed Model certification is intended to highlight this difference between AI companies who scrape data (and claim fair usage) and AI companies who license it, thereby getting permission and pay for training data (i.e. they choose to do so for ethical and legal reasons). As Fairly Trained’s CEO, Ed Newton-Rex says: “You’ve got a bunch of people who want to use licenced models and you’ve got a bunch of people who are providing those. I didn’t see any way of being able to tell them apart” 

Fairly Trained says it hopes its certification will “reinforce the principle that rights-holder consent is needed for generative AI training.” 

Fairly Trained – The Certification Initiative

The non-profit ‘Fairly Trained’ initiative has introduced a Licensed Model (L) certification for AI providers that can be obtained by (awarded to) any generative AI model that doesn’t use any copyrighted work without a licence.

Who? 

Fairly Trained says the certification can go to “any company, organisation, or product that makes generative AI models or services available” and meets certain criteria.

The Criteria  

The main criteria for the certification includes:

– The data used for the model(s) must be explicitly provided to the model developer for the purposes of being used as training data, or available under an open license appropriate to the use-case, or in the public domain globally, or fully owned by the model developer.

– There must be a “robust process for conducting due diligence into the training data,” including checks into the rights position of the training data provider.

– There must also be a robust process for keeping records of the training data that was used for each model training.

The Price 

In addition to meeting the criteria, AI companies will also have to pay for their certification. The price is based on an organisation’s annual revenue and ranges from $150 submission fee and $500 annual certification fee for an organisation with a $100k annual revenue to a $500 submission fee and $6,000 annual certification fee for an organisation with a $10M annual revenue.

What If The Company Changes Its Training Data Practices? 

If an organisation acquires the certification and then changes its data practices afterwards (i.e. it no longer meets the criteria), Fairly Trained says it is up to that organisation to inform Fairly Trained of the change, which suggests that there’s no pro-active checking in place. Fairly Trained does, however, say it reserves the right to withdraw certification without reimbursement if “new information comes to light” that shows an organisation no longer meets the criteria.

None Would Meet The Criteria For Text 

Although Fairly Trained accepts that its certification scheme is not an end to the debate over what creator consent should look like, the scheme does appear to have one significant flaw at the moment.

As Fairly Trained’s CEO, Ed Newton-Rex has acknowledged, it’s unlikely that any of the major text generation models could currently get certified because they have been trained upon a large amount of copyrighted work, i.e. even ChatGPT is unlikely to meet the criteria.

The AI companies argue, however, that they have had little choice but to do so because copyright protection seems to cover so many different things including blog and forum posts, photos, code, government documents, and more.

Alternative? 

Mr Newton-Rex has been reported as saying he’s hopeful that there will be models (in future) that are trained on a small amount of data and end up being licensed, and that there may also be other alternatives. Examples of some ways AI models could be trained without using copyrighted material (but probably not without consent) include:

– Using open datasets that are explicitly marked for free use, modification, and distribution. These can include government datasets, datasets released by academic institutions, or datasets available through platforms like Kaggle (provided their licenses permit such use).

– Using works that have entered the public domain, meaning copyright no longer applies. This includes many classic literary works, historical documents, and artworks. Generating synthetic data using algorithms. This could include text, images, and other media. Generative models can create new, original images based on certain parameters or styles (but could arguably still allow copyrighted styles to creep in).

– Using crowdsourcing and user contribution, i.e. contributions from users under an open license.

– Using data from sources that have been released under Creative Commons or other licenses that allow for reuse, sometimes with certain conditions (like attribution or non-commercial use).

– Partnering / collaboratiing with artists, musicians, and other creators to generate original content specifically for training the AI. This can also involve contractual agreements where the rights for AI training are clearly defined.

– Using web scraping but with strict filters to only collect data from pages that explicitly indicate the content is freely available or licensed for reuse.

Collaboration and Agreements 

Alternatively, AI companies could choose to partner with artists, musicians, and other creators to generate original content (using contractual agreements) specifically for training the AI. Also, they could choose to Enter into agreements with organisations or individuals to use private or proprietary data, ensuring that the terms of use permit AI training.

What Does This Mean For Your Business? 

It’s possible to see both sides of the argument to a degree. For example, so many things are copyrighted and AI companies such as OpenAI with ChatGPT wouldn’t have been able to create and get a reasonable generative AI chatbot out there if it had to get consent from everyone for everything and pay for all the licenses needed.

On the other hand, it’s understandable that creatives such as artists or journalistic sources such as the New York Times are angry that their output may have been used for free (with no permission) to train an LLM and thereby create the source of its value that it may then charge users for. Although the idea of providing a way to differentiate between AI companies that had paid and acquired permission (i.e. acted ethically for their training content sounds like a fair idea), the fact that the LLMs from the main AI companies (including ChatGPT) may not even meet the criteria does make it sound a little self-defeating and potentially not that useful for the time being.

Also, some would say that relying upon companies to admit when they may have changed their AI training practices and potentially lose the certification they’ve paid for (when Fairly Trained isn’t checking anyway) may also sound as though this may not work. All that said, there are other possible alternatives (as mentioned above) that could require consent and organisations working together that could result in useful, trained LLMs without copyright headaches.

Although the Fairly Trained scheme sounds reasonable, Fairly Trained admits that it’s not a definitive answer to the problem. It’s probably more likely that the outcomes of the many lawsuits will help shape how AI companies act as regards training their LLMs in the near future.

Tech Insight : ‘Only’ Double IT Spending Growth (To $5 Trillion)

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New research from Gartner has predicted that global IT spending this year will reach $5 trillion and IT spending growth will be more than double that of 2023.

A First – Spending More On IT Than Communications 

In its IT spending forecast, Gartner predicts that the massive $5 trillion global spend means that spending on IT services will surpass communications services spending for the first time.

Spending Growth More Than Double 

Another standout figure from the forecast is that the IT spending growth rate of 6.8 per cent in 2024 will be more than double that of the 3.3 per rate in 2023. These key spending and growth figures (even though the 6.8 figure is less than the 8 per cent forecasted the previous quarter) indicate that despite fears of a slowing IT sector, things are very much looking up for the year ahead.

The Largest Spending Segment 

In fact, Gartner forecasts that with spending on IT services is expected to grow 8.7 per cent this year in 2024, reaching $1.5 trillion, IT services spending will become the largest segment of IT spending, even above that of the communications and software sectors.

Gartner says the reason for this IT services growth is mainly due to enterprises investing in organisational efficiency and optimisation projects as these types of investments could be crucial during this period of economic uncertainty.

For example, as John-David Lovelock, VP Analyst at Gartner explains it: “Adoption rates among consumers for devices and communications services plateaued over a decade ago. Consumer spending levels are primarily driven by price changes and replacement cycles, leaving room for only incremental growths, so being surpassed by software and services was inevitable.” 

What About AI?

Although generative AI is essentially the next industrial revolution, it is still relatively new and hasn’t made much impact on near-term IT spending. Gartner suggests that the reason for this is that it “blindsided organisations and boards,” meaning that CIOs are being cautious with their spending.

Therefore, it’s likely that 2024 will be the year of planning for Generative AI, but IT spending will be driven by more traditional forces e.g., profitability, labour, and “a wave of change fatigue”. 

What Is ‘Change Fatigue’ ? 

Change fatigue refers to the resistance or passive resignation that employees may feel towards organisational changes, leading to symptoms such as apathy, resistance, passive resignation, frustration, and burnout.

The thinking is that pandemic-related disruption to work in recent years, combined with factors like turbulent economic conditions, rapid digitisation, and the sheer volume of changes have led to employees’ ability to cope with change dropping to 50 per cent of pre-pandemic levels.

Gartner attributes the fact that the overall IT spending growth rate for 2023 was 3.3 per cent, only a 0.3 per cent increase from 2022 to “fatigue among CIOs”. 

Could Lead To Change Resistance 

It is thought that one of the effects of change fatigue is that it could have a negative effect on IT spending by causing “change resistance” among CIOs, i.e. CIOs hesitating to sign new contracts or to commit to long-term initiatives, or to take on new technology partners. This change fatigue and resistance may mean that CIOs will be looking for higher levels of risk mitigation and greater certainty of outcomes before committing to new initiatives.

MSP Budgets Up Due To Surging Demand 

Another indicator of a healthy IT sector in 2024 is given by new research from ETB Technologies which shows that MSP budgets are up a massive 70 per cent due to surging enterprise demand. The research, based on the answers of 250 leading MSP figures on current trends around spending, found that 80 per cent have increased their spending and 67 per cent have doubled their budget size.

The research attributes these figures to the impact of world events in recent years, e.g. the pandemic, Brexit, geopolitical and economic turbulence, climate change, and supply chain disruptions, leading to an “almost universal shift” towards a hybrid cloud-based strategy. This type of cloud strategy is where an organisation uses a mix of on-premises, private cloud, and public cloud services with orchestration between the platforms. This is likely to be more preferred in these uncertain times because it allows businesses to balance the need for security and control with the flexibility and scalability of cloud services (and it’s cost effective).

What Does This Mean For Your Business? 

As highlighted in Gartner’s forecast, although the IT sector has a healthy outlook with a doubling of growth in the IT spending rate, economic uncertainty is leading to enterprises investing in organisational efficiency and optimisation projects. This, in turn, is one of the main reasons why IT services spending is set to surge this year (higher than communications spending). Although the AI revolution is bringing massive change, it seems the fact that it may have ‘blindsided’ CIOs means that it won’t account for a large amount of IT spending this year, but 2024 will be a year for AI planning instead. This means that IT spending in 2024 will be driven by more traditional forces.

However, the issue of change fatigue among IT spending decision-makers does look set to make them more cautious and could have a downward effect on IT spending this year. This could mean that organisations need to work on trying to understand the factors contributing to change fatigue and employing targeted strategies to help alleviate the adverse effects. On the upside in the world of MSPs, surging demand for hybrid cloud-based solutions is necessitating major increases in budgets and spending.

Overall, 2024 looks like becoming a good year for IT services spending and although the AI revolution is here, we’re still more at the planning than spending stage, so it’s a case of waiting a little longer before AI makes a major impact in spending figures.