Myriad engauges with a Spitfire

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spitfire Having looked for a new comms partner for some time Myriad finally partner up with Spitfire – Winners of Best Hosted Platform and 2nd Place Highly Commended Best ISP awards.

With a tad over 25 years experience in providing business internet and telecoms services, Spitfire proved to be unbeatable when it came to partnership opportunities. With an emphasis on customer service, Spitfire deliver innovative, award-winning solutions that come with significant cost savings.

So off we went to London to meet the team and attend some product training to allow us to resell a wide range of connectivity solutions to you our valuable clients. From leased lines and VOIP to plain old broadband we can now confidently provide rugged solutions backed up by top customer service – just as you like it !

With over 100 staff and a turnover of £20m + Spitfire have traded since 1988 and were one of the first providers of business broadband in the UK plus one of the first Telecoms companies to be involved in Wholesale Line Rental when it was launched as a trial by BT Wholesale in 2001. So we feel fairly priveleged to be on board with a top notch provider.

So when you are considering upgrading your telephone system, broadband, switching to VOIP or need the benefits of faster broadband you can consult us – your trusty partners.

Do you need premium web hosting ?

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Meeting expectation when it comes to UX is an incredibly important and fundamental part of your web armour. UX is the process of enhancing user satisfaction by improving the usability, accessibility, and pleasure provided in the interaction between the user and the web site in this instance. If you don’t get this right then your visitor numbers will dwindle and the chances of success are undermined.

One simple aspect of getting this right is the speed of your site and the load time of pages. Although there are several factors that can affect this performance, the first and most important consideration is the specification of the hosting server and the hosting environment. In order to address this we have invested heaviliy in speccing out and commissioning a new web server that really rocks. Not only is the server superfast but the Internet backbone it sits on is also lightening fast thanks to recent deployment of new fibre equipment.

Good web hosting is important to all organisations. If you run an e-commerce store then this becomes even more important and pretty much mission critical to your business. If the store goes down or is slow to load pages then sure as day turns to night your sales will suffer aswell as your brand image.  So what other factors determine the UX ? theres a great list here if items that are often thought of a critical – but maybe not ? UX MYTHS

 

Beware of Word Document Viruses !

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For some of us they’re coming in think and fast and can cause real problems. Picking on a format that are frequently exchanged, Word documents have become the carrier of a strain of very destructive viruses that can be time consuming and therefore costly to fix.

Microsfot Word files contain small programs called “macros” which are shortcuts that are customisable and can automate tasks such as formatting text or applying bullet lists. However, this macro programming language can also be used to write viruses that activate  when you open the Word file.

By using tempting filenames or message conent the hackers are quite good at encouraging users to open the attachment thus deploying the virus. A good example is “Credit Note XYZ” or similar that suggests by clicking you may receive some reward.

So how can you avoid problems ?

The best advice is to only open email attachments from a trusted source i.e. folk you know. Even then be weary as it is possible that their machine has become infected and is sending out the virus.

Make sure that your Eset Anti Virus is up to date and switched on and scanning email attachements for viruses.

Let us dispose of your used computer kit

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recylcleWorking with a certified recycling partner we are now able to take away your old equipment from as little as £2 per item.

Our recycling partner operates a fully licensed WEEE processing site based in Devon and can dispose of all types of electrical waste, and provide all relevant legal paperwork. They are fully registered as a licensed processing site and as waste carriers with the Environment Agency.

 

This means that when we supply you with new equipoment we can also dispose of your retired kit in a responsible way and at a reasonable cost. Including:

Computers Laptops Servers Telecom Equipment
Network Equipment Monitors Printers

Please call us if you have electrical items that you want to dispose of and we can provide you with a quote and schedule a visit to collect.

Myriads Hosted Desktop Solutions Are Unbeatable Value

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With tailored solutions from as little as £25 per user per month, Myriad offers a very flexible package allowing you to select exactly what you want and manage things on a monthly basis. Otherwise known as virtual desktops, our hosted solutions allow access to your ‘office’ from anywhere in the world 24/7 using any type of enabled device – assuming that you have an internet connection !

It’s not simply hosted desktops that we can provide but hosted applications and servers, hosted exchange, Sharepoint and more all backed up by our unbeatable support service. Security seems to be one of the main reasons for clients moving their business to the cloud. To address this we use UK based Data Centres which comply with all the relevant security standards to give you peace of mind.

SpamPython Protection For Exchange Users

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final-sm-SamPythonWith Spam filtering becoming an increasingly tough nut to crack we have completed our assessment of the various Spam filtering services available. There are many such services so the decision to run with so chosing SpamPython was not an easy one. We now offer this service at domain level, meaning that all email sent to your email addresses will be filtered for a fixed cost* irrespective of how many email addresses you have and how many emails you receive (*up to 100,000 per month on the standard tariff).

All anti Spam software uses filters to decipher what email is legitimate and what is not. SpamPython adds approximately 15,000 filters daily and currently has approximately 5 million filters in place making it the most thorough service available. In addition it monitors sender behaviour in real-time so it is able to spot servers that are emitting spam and act fast to prevent it from reaching your mailboxes.

Getting filtering levels right is very important. If you set levels too low then you continue to get spam email. If you set them too high then there is a good chance that you will miss some legitimate email. When you deploy SpamPython you have no such worries and you will only receive genuine email saving you bundles of wasted time and money.

Other benefits of SpamPython include reduced congestion of your valuable bandwidth. Instead of your broadband being cluttered downloading bogus email and attachments it will be freed up allowing web pages to load and legitimate email to download quicker. PLUS no more wasted time deleting junk from your inbox !

With easy access to your quarantine area you can keep an eye on things and be confident that you are not missing out on any important email. The simple preview facility allows you to safely view erroneous email by masking links and images to eliminate the risk of any infection.

With prices from £14 per month plus VAT can you afford not to give it a try ? Why not call us today so we can discuss your SpamPython requirements. Please note that this product is only available to Microsoft Exchange users.

Myriad complete first Workbooks CRM roll-out

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Back in June 2014 Myriad started selling for Workbooks CRM Solutions – Independently voted  CRM system of the year for 2014.

Having completed the product training we were keen to implement Workbooks and watch as it was adopted by our the client and is now live and operational and used for managing the company’s interactions with customers and sales prospects.

Workbooks CRM Software Rated #1 for Customer Satisfaction

In the independent G2Crowd Report on CRM, users and customers gave Workbooks a score of 99 out of 100 for customer satisfaction. That’s better than large vendors such as Salesforce.com, Microsoft Dynamics, SAP CRM and Oracle.” Visit their site now for more product information www.workbooks.com

At Myriad we researched the various CRM platforms well before this accolade was awarded and found it to provide the riches list of features, the swiftest of implementations and a clear and logical user interface making it instantly popular with its end users. See Workbooks rich feature list here:

Founded in 2007 in the UK by a team of  experienced entrepreneurs, Workbooks rapidly became one of the fastest growing providers of web-based CRM and Business Applications with customers spanning many industry sectors including Finance, Professional Services, Insurance, Not-for-profit organisations, IT, Telecommunications, Construction, Transport & Logistics and Manufacturing.

In essence Workbooks can help a business to increase sales and improve the quality of service whilst reducing costs. Why not let us explain how the UK’s favourite web based CRM platform can help your business grown and streamline its internal processes. As well as being the most popular it also provides one of the lowest costs of ownership while delivering fantastic ROI.

So if you are a business currently without a CRM system or have had enough of your existing platform or are wanting to reduce your costs please call us today and we can arrange a demonstration. We just know you’ll be impressed !

Myriad partner up with 2Circles

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Myriad have recently become a partner with 2 Circles, O2 Wholesale Communications of the Year Winners for 3 consecutive years.

2 Circles Communications are an award winning communications specialist who provide complete communications solutions, promising best in class service and guaranteed cost savings to our business clients throughout the UK.

This means that here at Myriad we can now offer better value broadband, mobile and land line deals to all of our clients with the confidence that we are backed by an industry leading specialist with many years of experience and proven track record.

As a 2 Circles client appointed by Myriad you will benefit from:
All calls are answered in 3 rings by a real person, based in the UK
All customers receive a named account manager
We provide proactive support in identifying on-going cost saving opportunities
You have one supplier and one bill for all your communications requirements
All customers get Free Online billing and usage alerts to help manage your costs

This service offering extends to the whole of the UK. Established in 1999, 2 Circles have shown impressive growth in one of the most competitive comm sectors and can now boast a network of 200 Business Partners and Engineers and Over 6500 clients throughout the UK (including Northern Ireland), across every single UK business sector.

We are very pleased to be able to offer these services at competitive pricing all backed up by 24/7 support.

Myriad offer lease finance solutions

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We are now able to offer attractive flexible finance options on both hardware and software purchases. Working with 2 finance houses we now offer a range of products aimed at making your IT systems affordable.

Working with two specialist Technology Finance companys, both of which are fully aligned to the IT supplier channel, we are able to finance IT hardware and software and as such able to offer the best terms in the market for both established and start-up businesses. In mnay cases this can extend to financing the total solution including all pre-delivered services such as installation and training.

We have a fantastic range of products available for you to consider and some very effective ideas on how to successfully implement leasing to assist your business. Please contact us for more information for finance on purchases of £1000 net and over.

Myriad Digital celebrates its 11th birthday

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Myriad Digital was incorporated at companies house on 28/10/2003.

With two of its founding directors still in place, Myriad has bucked the trends of many many new businesses and survived some of the toughest years the business world has seen. Our registration with companies house lists us under the Information technology consultancy activities section for the nature of business. However we have had to diversify and broaden our horizons over the past few years in order to survive recent challenging times.

We are a relatively small company with strong foundations which has helped us build an expanding client base. Most of our clients have opted to become contracted clients over the years helping us to build and maintain a stable and profitable business model with scalable operations to meet our clients requirements. Clients who enter in to a contract with Myriad benefit from a host of features including guaranteed response times, fixed IT support costs and assistance with planning their businesses IT infrastructure.

To celebrate our 11th anniversary we will be focusing on improving our outward facing profile and entering the realms of Social Media to help put our message across that we will be here for the next 10 years and will continue to offer a first class service to our expanding client base.

If you are not a client but are interested in acquiring support for your IT infrastructure including network support, server support, network security or any other aspect of IT then please call us on 01626 360011 so that we can discuss your requirements. Remember we cover most of Devon and parts of Cornwall, focusing on small businesses and charitable organisations in the Exeter, Plymouth, Newton Abbot and Torbay.

 

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